Problem solving, perspective and execution
Our experience and capability is focussed on generating radical effect across all the customer facing activities of a business.
Delivering experiences which best represent your business across a service ecosystem and foster efficient and compelling customer interactions.
Growing businesses and positively impacting people’s lives by optimising and migrating to channels that enable relevant and engaging interactions.
Transforming the people, infrastructure, products and channels of an organisation to improve their performance, consistency and relevance for customers.
Generating and testing digital and physical products and experiences to meet business goals and better connect to customer needs.
Solving business problems that matter.
We help to solve important business issues, meet clear gaps or tap unserved customer needs.
Researching and mapping the journeys, goals and mind-sets of customers, bringing their ‘voice’ into your organisation and executing solutions that deliver both customer and business value.
Breaking down the roadblocks to executing strategy, navigating complexity, applying design thinking and user-centred design to determine the right solution quickly.
Combining customer intimacy and digital innovation to identify solutions and models that will will have greatest impact, achieve desirable, viable, feasible and measurable change.
Driving sustainable innovation and facilitating transformation to help public and private sector organisations adapt to changing customer, technology, channel and environmental factors.
Some of our 50+ strong team.
We have a broad and diverse team focused on understanding the requirements of both businesses and customers – meaning we can deliver a best-in-class experience for you and your team.
Benchmarking Interaction Design practice.
Stacey Orr and Charlene Turei head to New York to attend the Interaction 17 conference and want to assess how we stack up against the global IX community and to gain new perspective and inspiration.
Open to change.
ACC have set a remarkable benchmark in shaping their business process around the voice of New Zealanders, with the release of the ACC Levy consultation website earlier this year – shapeyouracc.co.nz.
AUT Excellence and Innovation Award winner.
At this years AUT Business School Excellence Awards, DNA were announced as the winner of the Colab Design and Creative Technology Support. We were also a finalist in the $5-20m Business Support category.
Immigration New Zealand Visa Gateway
To meet growing inbound migration volumes, Immigration New Zealand simplified their visa service to streamline application, drive self service, improve customer experience and reduce call centre usage and costs.
Level 1, The Imperial Building
44 Queen St, Auckland, NZ
PO Box 91355
Level 2, 262 Thorndon Quay
Thorndon, Wellington, NZ
PO Box 3056