It’s all about your money.
Customer Experience Design, Ideation + Rapid Prototyping.
YouMoney from BNZ is a groundbreaking service which makes organising and managing your money faster, easier and better. DNA collaborated with BNZ to business case a customer segment specific New Product Development.
YouMoney delivers a new way for customers to understand and manage their money – based on the principle of letting the customer see and use their money individually – the way they wanted and need – rather than the way banks have traditionally allowed them to.
> Target new segments – Experience prototype developed for youth and under 35 segments
> Proof of concept – DNA worked closely with the BNZ digital team to rapidly ideate the proposition, visualise ‘money’ scenarios
> Collaboration – Two week design sprint with combined team from DNA and BNZ
> Speed – Design sprint prototyped user experience to deliver proof of concept for business case.
> Helping BNZ get the project off the ground quickly and with a high likelihood of success
> Business prioritised the features for the Service and built a first version based on consistent testing with customers
> Substantially increased revenue, customer acquisition and customer retention in the segment
> YouMoney is now being implemented as a standard experience for all customers.
> Developed customer profiles and scenarios
> Developed experience touch-points
> Developed naming and brand experience
> User led approach, lean, collaborative, agile
> Produced prototype for business case and requirements.
How might we design a new banking experience for untapped customer segments.
- Watch the BNZ YouMoney demo
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- Brand Experience
- Customer Journeys
- Design Thinking
- Experience Mapping
- Signature Experiences